Privacy Policy
At Driway Carpet Cleaning, we are committed to safeguarding the privacy and personal information of our valued customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, contact us, or use our services.
By accessing our website or engaging with Driway Carpet Cleaning, you agree to the terms outlined in this Privacy Policy. Please read this document carefully to understand our data practices and how we protect your privacy.
1. Information We Collect
1.1 Personal Information
When you interact with Driway Carpet Cleaning, we may collect personal information that identifies you as an individual. This may include:
- Full Name
- Email Address
- Phone Number
- Home or Business Address
- Payment Information (for service payments)
- Any additional details you voluntarily provide when contacting us or booking services.
1.2 Non-Personal Information
We also collect non-personal data that does not directly identify you. This includes:
- Browser type and version
- Device type (mobile, tablet, desktop)
- IP Address
- Pages viewed on our website
- Time spent on pages
- Referring website or source
2. How We Collect Information
We collect personal and non-personal information through several methods, including:
- Direct interactions: When you call, email, or complete our contact forms.
- Service bookings: When you schedule carpet cleaning services online or over the phone.
- Cookies and tracking: When you browse our website, cookies, and similar technologies gather usage data.
3. Purpose of Collecting Your Information
We collect and use your personal information to:
- Provide and manage our carpet cleaning services.
- Process payments and transactions securely.
- Communicate with you regarding appointments, quotes, and inquiries.
- Send updates, service reminders, and promotional offers (with consent).
- Improve our website, services, and customer experience.
- Ensure the security and functionality of our online platforms.
- Comply with legal requirements.
4. Legal Basis for Processing Data
Driway Carpet Cleaning processes your personal data based on:
- Your Consent – When you submit contact forms or subscribe to marketing emails.
- Contractual Obligation – To fulfill service agreements and process payments.
- Legitimate Interest – To enhance services, prevent fraud, and analyze website performance.
- Legal Compliance – To meet regulatory requirements where applicable.
5. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share data with:
- Service Providers – Third-party partners who assist with payment processing, website hosting, email communication, or marketing.
- Legal Authorities – When required to comply with legal obligations, court orders, or law enforcement requests.
- Business Transfers – If Driway Carpet Cleaning is acquired or merged, your data may be transferred to new ownership.